Privacy Policy

Effective Date: September 2025

Essential Services Coffee (“we,” “us,” “our”) operates essentialservices.coffee (the “Site”) and related services, including subscriptions and order fulfillment (the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Site or Services, you agree to this Privacy Policy.

1) Information We Collect

• Contact & Account Info: name, email address, phone number, shipping/billing address.
• Order & Subscription Data: products purchased, subscription selections, renewal status, delivery preferences (e.g., pickup notes).
• Payment Info: processed securely by our payment processors (we do not store full card numbers).
• Communications: emails, SMS messages (including customer support), and your marketing preferences.
• Usage Data: device/browser type, IP address, pages viewed, and interactions with the Site (via cookies and similar technologies).

2) How We Use Your Information

• To process orders, manage subscriptions, and deliver products.
• To send service-related updates (order confirmations, shipping notices, subscription reminders).
• To provide support and respond to inquiries.
• To personalize your experience and improve our Site and Services.
• For marketing (with your consent where required) and to measure campaign performance.
• To maintain security, prevent fraud, and comply with legal obligations.

3) SMS & Email Communications

If you provide a mobile number, you may receive SMS related to orders, shipping, and subscriptions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out; reply HELP for assistance. For help, email tom@essentialservices.coffee.

You can opt out of marketing emails by using the unsubscribe link in any message. You will still receive essential transactional emails (e.g., receipts, shipping updates).

4) Cookies & Similar Technologies

We use cookies and similar technologies to run the Site, keep you signed in, remember preferences, analyze traffic, and improve performance. You can control cookies via your browser settings. Disabling certain cookies may affect Site functionality.

5) How We Share Information

We do not sell your personal information. We may share information with:

• Service Providers: payment processors, shipping carriers, email/SMS platforms, analytics providers, and site infrastructure partners—only as needed to perform services for us.
• Legal & Safety: to comply with law, enforce our terms, or protect rights, property, or safety.
• Business Transfers: in connection with a merger, acquisition, or asset sale (your data remains protected consistent with this Policy).

6) Data Retention

We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Where feasible, we may anonymize or aggregate data for analytics and product improvement.

7) Your Choices & Rights

• Access/Update: You may request access to or correction of your information.
• Delete: You may request deletion of your personal information, subject to legal/operational needs.
• Marketing Preferences: Opt out of marketing emails via unsubscribe; opt out of SMS by replying STOP.
• “Do Not Sell/Share” (US state laws): We do not sell personal information. To exercise privacy rights, contact us at tom@essentialservices.coffee.

8) Do Not Track

Some browsers offer “Do Not Track” signals. Because no common standard is adopted, our Site may not respond to DNT signals. You can manage cookies in your browser and opt out of certain analytics/ads via industry tools where available.

9) Children’s Privacy

Our Site and Services are not directed to children under 13 (or the age of digital consent in your region). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

10) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

11) International Users

If you access the Site from outside the United States, you understand your information may be processed in the U.S. and other countries which may have different data protection laws than your country of residence.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above will reflect the latest version. Your continued use of the Site or Services after changes indicates acceptance of the updated Policy.

13) Contact Us

Questions, requests, or concerns? Contact us at tom@essentialservices.coffee.

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.

Also see our Terms of Service.