Return & Refund Policy

Last Updated: April 2026

Returns Not Permitted

Due to the perishable nature of our products, Essential Services Coffee does not accept returns or exchanges on roasted coffee beans once they have been shipped. This policy ensures the quality and safety of the coffee we provide to our community in Alta and beyond.

Damaged or Defective Items

While we do not accept returns for change of mind, your satisfaction is our priority. If your order arrives damaged, defective, or if you received the wrong item, please contact us within 14 days of delivery.

• How to notify us: Email us at tom@essentialservices.coffee with your order number and a photo of the item's condition.
• Resolution: If the claim is verified, we will issue a replacement or a full refund to your original payment method.

Refunds

If a refund is approved for a damaged shipment, it will be processed automatically to your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions about your specific order or our policy, please reach out:

Essential Services Coffee Roasters
Alta, Wyoming
Email: tom@essentialservices.coffee